Sandivers RO My account

Terms & Conditions

Last updated: 7 September 2026 Version 1.2

This sets out what you can expect from us and what we expect from you. We've tried to make it readable rather than skimmable. Where the law puts something more clearly than we could, we've cited the article so you can check it.

See also: Privacy policy · House rules · Delivery policy · Cancellation policy

1. Who we are

Sandivers is the name you know us by. The company behind it is MINIVERS BABY SRL, CUI 55164353, registered with the Romanian Trade Register under J2026043540000, with the play space at Strada Luminii, Valea Lupului, Iași county.

Write to us at receptie@sandivers.ro or call 0746 800 868. The same details sit in the footer of every page, because Romanian e-commerce law (Legea 365/2002) requires them to be in plain sight rather than buried in a document.

We sell in our own name. We are not an intermediary, a marketplace or an agent for anyone else: what you buy on this site you buy from MINIVERS BABY SRL, the contract is between you and us, and we answer for it. We do not resell another company's services and we do not collect money on anyone's behalf.

We issue the invoice ourselves, in the name of MINIVERS BABY SRL, using SmartBill. NETOPIA Payments only processes the card payment; it is not the seller and does not issue the invoice.

2. What this covers

These terms apply when you:

  • use sandivers.ro;
  • create a parent account or sign in to one;
  • use the Sandivers app, once it exists;
  • buy or use something at our space — an entry, a pass, a party, a workshop.

Two documents go with this one and form part of the same agreement: our Privacy policy (what we do with your data) and our House rules (how we behave in the space). If something appears to conflict, the house rules win on anything concerning children's safety in the space.

3. Your account

  • An account is opened by an adult over 18. Children don't have accounts with us. You are the account holder; you add your child's profile.
  • The details you enter need to be real. If the name on the account matches nothing at reception, a pass can't be verified.
  • Your password is yours, and you're responsible for what happens through your account. If you suspect someone else got in, change the password and use "sign out everywhere".
  • One account per person. Don't share it or hand it over.
  • We may suspend or close an account used for fraud, false details, or to harass someone. We'll tell you why; we won't do it quietly.

You can delete your account yourself, at any time, from the Delete your account page or from inside your account. You don't need our permission and we won't ring you to ask why.

4. What is sold, and where

Passes can be bought online, from your account, by card. Single-day entry, drinks and parties are paid for at reception, in the space.

Buying online needs an account. We don't sell without one, because the pass belongs to it: that's where you see it, where it shows how many entries are left, and how we recognise it at reception.

Card payments are processed by NETOPIA Payments, on their own pages. Your card details never pass through our site, never reach us and are never stored by us — not even in part. All we learn is whether the payment succeeded.

The price shown is final, in RON, and includes everything you owe. Money is taken when your bank confirms the payment; that is when the pass becomes active and appears in your account. If the payment doesn't go through, nothing happens: no pass, no invoice, and no amount held.

Every online order gets an invoice, issued through SmartBill, to the email address on your account. Payments made at reception come with a fiscal receipt (bon fiscal). Ask for it and keep it.

If the confirmation email or the invoice doesn't arrive, the pass is still yours — it is in your account from the moment the payment was confirmed. Write to us and we'll resend.

Nothing physical is delivered: the pass appears in your account rather than arriving by courier, and there are no delivery charges. The detail is in the Delivery policy.

5. Entries and passes

  • What a pass includes, how long it lasts, whether it covers more than one child and how entries are counted are explained to you at reception, before you pay, and printed on the receipt. Read them then, not after the first visit.
  • A pass is used at our space and is not a payment instrument: it isn't exchangeable for cash and can't be used anywhere else.
  • Passes are not refundable. Once bought, a pass is not exchangeable for money — not in whole and not in part. The single exception is below and exists only for purchases made on the site.
  • If we took money for something we didn't deliver — we were closed, we cancelled your booking, something failed through our fault — you get your money back or the service replaced. That choice is yours, not ours.
  • A lost pass can be reissued if we can identify it from your account or your receipt.

The single exception: 14 days, online purchases only

Anything bought at a distance — so also a pass bought on the site — carries a 14-day right of withdrawal, given by OUG 34/2014. We cannot take it away with a term, so we do not try. The simplest way to tell us is the withdrawal form, but you are not obliged to use it: an email to the address in section 15, or a phone call, counts exactly the same.

  • Unused — you get the full amount back within 14 days of telling us, to the card you paid with.
  • Partly used — we keep the value of the entries used and return the rest. When you bought it we asked for your express agreement to start using the pass immediately rather than waiting out the 14 days; that is why it is a separate tick box and not a buried line.
  • Used in full, or the validity over — nothing is refunded, because the service has been supplied in full.

The same rules on a page of their own, with the steps to follow: Cancellation policy.

Passes bought at reception are not covered by this. The 14 days are for distance purchases; at reception you saw what you were buying and could ask before paying, so there the rule above applies without exception.

Your consumer rights under OG 21/1992, the Romanian Consumer Code (Legea 296/2004) and OUG 34/2014 apply whatever this document says. We can't write a term that removes them, and wouldn't want to.

6. Loyalty points

  • Points are collected on visits and spent with us. They aren't money, they don't transfer between accounts, and they can't be cashed out.
  • Point history is kept like a bank statement: every award and every redemption stays recorded separately, so a balance that looks wrong can actually be checked. If it doesn't add up, tell us and we'll go through it with you.
  • The earn and redemption rates are announced before opening. We can change them going forward, with notice; points already earned aren't devalued retroactively.
  • Points are lost when an account is closed. They belong to the account, and the account is gone.
  • Points awarded in error or through abuse can be reversed.

7. Parties and events

  • An enquiry sent through the site is a question, not a booking. The date is yours only once you have our confirmation in writing.
  • What the package includes, any deposit, and how late you can move or cancel the date are set out at confirmation, in writing, so there's a record.
  • The number of children you give us is what we prepare for. Let us know if it changes much.
  • During the party, the adults in the celebrating group remain responsible for the invited children. Details in the house rules.

One thing worth knowing early, so it isn't an unpleasant surprise: for leisure services supplied on a specific date, the law provides no 14-day right of withdrawal. That's set out in OUG 34/2014, art. 16 lit. l). It isn't an exception we invented; it's the rule for every venue of this kind. So what happens if you cancel is whatever we agreed at confirmation.

8. In the space

The rules on entry, supervision, hygiene and behaviour are in our House rules. Worth two minutes before a first visit. The most important point, so it doesn't get missed: children remain in the care of their accompanying adult at all times, and Sandivers does not provide supervision or childcare.

If the rules aren't followed, we may ask for the behaviour to stop, restrict access to an area, or in serious cases ask you to leave.

9. Website and app

  • We give you the right to use the site and app for your own account and visits. We don't sell them to you.
  • Don't try to get into other people's accounts, bypass authentication, scrape data in bulk or overload the server. This isn't a theoretical list: attempts like that show up in the logs and get access blocked.
  • The app is downloaded from the App Store or Google Play, and that store's terms apply alongside these. For what WE do with your data, our own document is the one that governs.
  • We may publish updates. An old version may stop working after a while.

10. What belongs to us

The Sandivers name, the logo, the text, the illustrations and our photographs of the space are ours or used with the author's permission. Share them the way anyone normally would: a link, a post, a recommendation. What you can't do is use them commercially, put them on products, or present yourself as us.

Photographs you take in the space are yours. If other parents' children are in them, ask before publishing. Details are in the photography section of the house rules.

11. Availability

  • We do our best to keep the site and app running, but we're not promising they'll never go down. Maintenance happens, internet drops, servers break.
  • The space may be closed or partly reserved — holidays, maintenance, a deep clean, a private event. We announce it in advance where we can.
  • We may change, add or withdraw features. If a change affects something you've already bought, we'll tell you.

12. Responsibility

How responsibility is divided for what happens in the space is set out in house rules, section 12, and applies here in full. In short: we answer for the space, the equipment, hygiene and how we deliver the service; the accompanying adult answers for supervising their child and for damage the child causes (art. 1372 Romanian Civil Code).

For the site and app: we aren't liable for losses arising from temporary unavailability, from data you entered incorrectly yourself, or from someone else using your account because the password ended up where it shouldn't have.

What no term can remove, ours or anyone's: liability for one's own intentional or grossly negligent acts, and liability for harm to physical integrity or health (art. 1355 Romanian Civil Code). A term attempting that would be void anyway, and an abusive clause in a consumer contract has no effect (Legea 193/2000). If we get it wrong, we answer for it.

13. If you have a complaint

Start with us. Genuinely: most things get sorted the same day, at reception or by email to receptie@sandivers.ro. We reply within 5 working days at the latest, usually much sooner.

If we can't reach a solution, you can go to:

  • ANPC — the Romanian National Authority for Consumer Protection, including the Iași county office. Complaints are filed online at eservicii.anpc.ro;
  • SAL — alternative dispute resolution, free for consumers under Legea 140/2015: reclamatiisal.anpc.ro, with guidance at anpc.ro/sal. The SAL pictogram is in the footer of every page too;
  • the courts, if you'd rather go that way.

Romanian law governs this agreement. If it reaches court, the courts for our registered office in Iași county have jurisdiction. This does not remove your right, as a consumer, to bring a claim in the courts where you live.

14. Changes

We will update this document: online payments open, the app arrives, a package changes. The version and date are at the top of the page, so you can see whether anything has moved since you last read it.

For a change that affects you directly — the conditions of a pass you already hold, say — we'll email you. For a wording fix, we won't. What you bought stays on the terms that applied when you bought it.

15. Contact

MINIVERS BABY SRL · CUI 55164353 · Reg. Com. J2026043540000
Strada Luminii, Valea Lupului, Iași county, Romania

Email: receptie@sandivers.ro
Phone: 0746 800 868
Form: contact page