Delete your account

Last updated: 1 August 2026

You can ask us to delete your Sandivers account at any time, without signing in and without giving us a reason. Below is exactly what goes, what stays, and why.

What gets deleted

Once you confirm the request, we delete:

your account and what's in it: name, email address, phone number;
your children's profiles — first name and age band;
any notes about allergies or medical conditions you gave us;
linked social accounts (Google, Apple, Facebook), if you signed in that way;
every active session, on every device — you're signed out of phone, tablet and computer immediately;
your visit history and points balance;
active passes, which are cancelled;
your marketing consent and your address on our announcements list.

Unused points and remaining entries on a pass are lost when the account is deleted and don't convert to cash. If you have a pass in progress, talk to us first.

What we keep, and why we can't delete everything

Deleting an account can't delete an invoice. Accounting and tax records are legal obligations rather than preferences of ours, and the GDPR says so explicitly: the right to erasure doesn't apply where processing is necessary to comply with a legal obligation (Art. 17(3)(b)).

Financial records — receipts, invoices, payments. We keep these for as long as accounting law requires (generally between 5 and 10 years, depending on the document). They stay in the accounts, not in your account, and aren't used for anything else.
The deletion request itself — when you asked and when we carried it out. That's our evidence we did the job, if anyone ever asks.
A withdrawal request, if you sent one — we keep the row with the date you told us and the amount refunded, because it is our evidence that we met the 14-day deadline. The name, phone and reason go with the account.
Reports already produced — for example "how many visits we had in October". Those are totals, calculated before the deletion. They contain no name, no email and nothing that leads back to you or your child, and we don't rewrite them retroactively.

The full detail, category by category, is in our Privacy policy.

How it works

You put the account's email address in the form below.
We email you a confirmation link. We do this because otherwise anyone could request deletion of someone else's account just by typing their address.
You open the link from the email. It's valid for 24 hours and works once.
We delete the account immediately, right then. There's no queue.
You get an email confirming it's done.

If there's no account on the address you enter, you simply get no email. The response on this page is the same either way, so nobody can work out who our customers are by testing addresses.

Request account deletion

If you can still get into your account

Go straight to your account and use the delete button there. Same result, you just skip the confirmation email because you're already signed in.

Got a question first?

Write to receptie@sandivers.ro or use the contact form. If you want to download your data before deleting the account, ask us for a copy — you're entitled to it and we'll send it.