Last updated: 7 September 2026
Withdrawal form
If you bought a pass on the site and changed your mind, you have 14 days to withdraw. Fill in the form below and you get a reference number straight away, plus a confirmation by email.
What it's for
Only for passes bought online, within 14 days of buying. Passes and entries paid for at reception aren't covered — the Cancellation policy says why.
- You don't have to say why. The law doesn't require a reason and neither do we.
- You don't need an account and you don't need to be signed in. If you've lost access to your account, the form still works.
- You don't have to use this form. An email to receptie@sandivers.ro or a call to 0746 800 868 counts exactly the same.
What happens after you send it
- You get a reference number on screen immediately, and a confirmation by email. Keep both: they are your proof that you told us.
- We look at how many entries you used and work out what comes back.
- The money goes to the card you paid with, within 14 days of your notice. We issue a credit note too.
How much you get back depends on how much you used: unused pass — all of it; partly used — we keep the entries you used; fully used or expired — nothing, because the service has been supplied. The detail is in the Cancellation policy and in section 5 of the terms.
Sending the form doesn't block the pass. If you come in after telling us, the entries you use come off the amount refunded.
The form
Fields marked * are required. The rest help us find the order faster, but we can manage without them.
We use these details only to process the withdrawal and to be able to show, if needed, when you told us. Details in the Privacy policy.
If you have a complaint rather than a withdrawal
Then use the contact page. The steps and the ANPC addresses are in section 13 of the terms.
The right of withdrawal comes from OUG 34/2014 (art. 9 and art. 11¹). No clause in our terms can take it away, and withdrawing costs you nothing.