Delivery policy
Short version: we don't ship anything. What you buy online is a service, and “delivery” means the pass appears in your account as soon as your bank confirms the payment.
1. What you get, and when
What we sell online are passes. A pass is not an object: it is the right to come into our play space, recorded against your account.
Delivery is immediate and electronic. The moment your bank confirms the payment, the pass is active and you can see it in your account under “My passes”. There is nothing to wait for and nothing to collect.
- The pass — in your account, within seconds.
- The confirmation email — within minutes, to your account address.
- The invoice — to the same email address, issued through SmartBill. Usually within minutes too; if their system is slow it arrives later the same day. The pass works in the meantime.
If the email or the invoice doesn't arrive, the pass is still yours — it activates when the payment is confirmed, not when the email is sent. Check your spam folder, then write to us and we'll send it again.
2. Delivery charges
There are none. The price shown on the passes page is the final amount, in lei, and it is all that is taken from the card. No delivery fee, no processing fee, no charge for issuing the invoice.
We don't ask for a postal address at checkout, because there is nowhere to send anything. If you need the invoice made out to a company, write to us and we'll issue it with the company details.
3. Where you use what you bought
At our play space at Strada Luminii, Valea Lupului, Iași county. At reception you give the name or the email address on the account and we find the pass; you don't need anything printed.
The pass can only be used here. It isn't valid anywhere else, it can't be exchanged for money, and it isn't a payment instrument.
Sandivers hasn't opened yet. While we can't have the children in, passes aren't on sale online — a pass starts on the day you buy it, so it would expire before you could use it.
4. If something goes wrong
If the payment went through and the pass isn't in your account, write to receptie@sandivers.ro or call 0746 800 868. We have the bank's confirmation in our system and can check straight away.
If the payment didn't go through, nothing happened: no pass is issued, no invoice is issued and no money is held. You can try again.
If you no longer want the pass, see the Cancellation policy — purchases made on the site come with a 14-day right of withdrawal.